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Having trouble installing an instance in FRAM
Having trouble installing an instance in FRAM

Troubleshooting installing an instance in FRAM

Michael Flewitt avatar
Written by Michael Flewitt
Updated over 3 years ago

When installing an instance through FRAM, your application server will be configured to use additional JVM args required by FusionReactor.

This involves creating a new instance directory, stopping your application server, configuring the application server and then finally restarting the application server.

If at any point during the installation something fails you will be delivered a generic error message.

When you see this message you should ensure the following:

  1. The user running FRAM has permission to start and stop the application server

  2. The user running FRAM has permission to modify the application server directory

  3. FusionReactor will allow 30 seconds to restart an instance before timing out. If your application server takes longer than 30 seconds to restart, try refreshing the page after a minute and see if it is now running.

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